Returns and Exchanges | SitStay.com Returns and Exchanges | SitStay.com

Easy Returns & Exchanges

Your Satisfaction is 100% Guaranteed

What is your return policy?

Our policy is simple: If you're not 100% satisfied with your pet supplies, you can return them.

SitStay.com does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. There is a 30-day time limit from the date of purchase on all exchanges and returns. The item must be in brand new, unused condition and returned with its original packaging in order to receive a refund or exchange. The customer is responsible for shipping costs on all returns and exchanges.

I need to return. What do I do?

Our policy is simple: If you're not 100% satisfied with your pet supplies, you can return them.

Give our friendly customer service team a call at 402-467-3426, and we'll provide you with instructions for returning your items. Simple as that!

I bought the wrong size. How do I exchange?

Unused items ordered in the wrong size/color can be exchanged within 30 days of purchase. Items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply.

If the reason for return is our fault, we will happily pay return shipping and make things right!

If there is a shipping error or damaged product please contact SitStay.com within 5 days so this can be corrected.

Personalized items may not be returned. We are here to help you if you have any problems. Please contact us 402-467-3426

Is my item eligible for return?

Returned items must be in its original, unused condition to receive a refund or exchange. The item(s) being returned must be completely free from hair, dirt, slobber, teeth marks, smoke smell, or any other evidence of use. Items should be returned in its original product packaging with all parts and instructions. Refunds will not be issued for lost or damaged returns.

What is the return address?

Returns address:
SITSTAY.COM RETURNS 
650 N. Carriage Parkway, Wichita, Ks 67214

When should I expect my refund?

Refunds are issued in the same form of payment originally used.  You will receive an email when your return is processed (please be sure to include a valid and correct email address with your return). Please allow 5-7 days from the time we receive your return. 

Additional return information

Please include order packing slip with the return package and write on it if you would like a refund or exchange for a different product. If processing for an exchange, please write what item(s) you would like to exchange your return for.

If your packing slip cannot be located, please include your order number, shipping address name, address, phone number, and email address so your account can be located.