There is a 30-day time limit from the date of purchase on all exchanges and returns. The item must be in brand new, unused condition and returned with its original packaging in order to receive a refund or exchange. The customer is responsible for shipping costs on all returns and exchanges. This excludes dogIDs products. Please see below for return and exchange information.
Clearance items cannot be returned or exchanged. All sales are final.
Customized ID cards cannot be returned.
Returned items must be in its original, unused condition to receive a refund or exchange. The item(s) being returned must be completely free from hair, dirt, slobber, teeth marks, smoke smell, or any other evidence of use. Items should be returned in its original product packaging with all parts and instructions. Refunds will not be issued for lost or damaged returns.
Please include order packing slip with the return package and write on it if you would like a refund, or exchange for a different product. If processing for an exchange, please write what item(s) you would like to exchange your return for.
If your packing slip cannot be located, please include your order number, shipping address name, address, phone number and email address so your account can be located.
650 N. Carriage Parkway, Wichita, Ks 67214
Refunds are issued in the same form of payment originally used. You will receive an email when your return is processed (please be sure to include a valid and correct email address with your return). Please allow 5-7 days from the time we receive your return.
Edibles: ARE NOT RETURNABLE due to health and safety issues we take no edible items as returns/exchanges. We test and try every Edible before it gets in the SitStay Store; everything is approved by the SitStay Dogs. We have to love it or we won't carry it. Suggestions: Order only the amount of Edibles you can use in 2 months time to ensure you have the freshest food, treats, and chews for your dog. If you're trying something new, order a little bit.
Clothing Items / Vests: All hair must be removed before sending back.
Unused items ordered in the wrong size/color can be exchanged within 30 days of purchase. Items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply.
If there is a shipping error or damaged product please contact SitStay.com within 5 days so this can be corrected.
Returns due to sizing or incorrect personalized information: may be returned in the normal period.
Personalized items may not be returned. We are here to help you if you have any problems. Please contact us 402-467-3426