Refund policy

100% SATISFACTION GUARANTEE

Your satisfaction is our priority. If you are unhappy for any reason, please contact us so we can make it right.

There is a 30-day time limit from the date of receiving the item on all exchanges and returns. The item must be in brand new, unused condition and returned with its original packaging in order to receive a refund or exchange. The customer is responsible for shipping costs on all returns and exchanges.

Please follow these instructions to request an exchange or refund:

Returned items must be in its original, unused condition to receive a refund or exchange. The item(s) being returned must be completely free from hair, dirt, slobber, teeth marks, smoke smell, or any other evidence of use. Items should be returned in its original product packaging with all parts and instructions. Refunds will not be issued for lost or damaged returns.

Please include the order packing slip with the return package. If it cannot be located, please include your order number, shipping address name, address, phone number, and email address so your account can be located.

Returns address:
SITSTAY.COM
RETURNS
1905 S Mount Prospect Rd, Suite D
Des Plaines, IL 60018

Refunds are issued in the same form of payment originally used. You will receive an email when your return is processed (please be sure to include a valid and correct email address with your return). Please allow 5-7 days from the time we receive your return.

If there is a shipping error or damaged product please contact Sitstay.com within 5 days so this can be corrected.